3D Systems Video - Gap Difference Correction

NOTE:  3D Systems removed the original video and replaced it with an updated version.   The video below is the updated version.

3D Systems engineers have produced a video for those of us that have the problem where one print jet is higher than the other.  All it takes is a simple mechanical adjustment requiring only a 1.3mm square end hex wrench in those machines exhibiting the issue.  (Mine did.)

We can fix it in the field!  Who knew?  :)

The only catch?

You may not have a 1.3mm hex key in your toolbox.

But, they are widely available on the internet and Grainger carries them as well.  Here is the Grainger page for the 1.3mm Hex Key..

When I buy such tools, I prefer the to purchase the driver type of hex wrench.  You might find a precision set at your local hobby store or one can be ordered online..

Here is the updated version.

I want to make a short observation about these videos from engineering.

I spent from 1969 to 1981 as a video producer for clients like the National Park Service, Postal Service and major national and international news networks.  I know and appreciate slickly produced videos.  But, when it come to getting serious about getting real, helpful information about the equipment on which I rely, THIS is the guy I want to see telling me how to fix things.  I don't need slick.  I need solid, factual step-by-step information delivered without hype by the guy that knows how it is done. 

You can't get better than this for giving Cube users straight-up help.  I really appreciate straightforward video help like this.  Keep them coming 3D Systems.

Two thumbs up! 

Hmmm... I GOTTA find out who this is!  Maybe we can nominate him for the 1st International Cube Users Hero Award or something.  :)